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Our Experience
Before starting Odd Hours, Zsofia worked in marketing agencies, managing retention strategies for over 50 e-commerce brands — from startups making a few thousand a month to companies generating millions in revenue.
With hands-on experience across supplements, skincare, lifestyle, and fashion, she’s learned what actually drives repeat purchases — not just clicks.
Now, she and her team apply that knowledge to help brands build loyalty systems, send email and SMS campaigns, and implement automations that turn customers into communities.
Klaviyo Email Flows & Campaigns
Automated journeys that feel personal — from welcome sequences to win-back flows.
We design, write, and build data-driven Klaviyo systems that increase repeat purchases and boost LTV.
Loyalty & Referral Programs
We create programs your customers actually want to join.
From VIP tiers to referral incentives, we help you reward loyalty in ways that drive retention, not just discounts.
Customer Segmentation & Personalization
No more one-size-fits-all. We use behavior-based data to tailor messages that convert — right offer, right time, right customer.
Services
Klaviyo audit & setup
Monthly campaign calendar
Flow setup
Retention strategy roadmap
Loyalty & referral programs
Ongoing optimization + reporting
Retention Marketing
Retention isn’t just about sending more emails, it’s about building a brand your customers want to stay close to.
We combine smart automation with creative storytelling, so your retention doesn’t feel robotic. Whether it’s a perfectly timed post-purchase flow or a loyalty email that actually makes people smile, our strategies drive repeat revenue and connection.
Packages
Monthly Campaigns
Best for brands that want consistent revenue from their existing customers
Ongoing planning and execution of email and SMS campaigns designed to increase repeat purchases and customer lifetime value. This includes monthly campaign strategy, copywriting, creative assets, segmentation, scheduling, and performance review. Ideal for promotions, launches, product education and brand storytelling that keeps customers engaged without over-emailing.
Starting from $1000/month
Flow Setup
Best for brands that want a strong automated foundation
Setup or optimization of core email and SMS flows that drive revenue on autopilot. This typically includes welcome, abandoned cart, browse abandonment, post-purchase, replenishment, and win-back flows. Covers strategy, copy, structure, timing, and best-practice optimization based on your product and customer behavior.
Starting from $2000 USD
Full-Scale Retention System
Best for brands ready to maximize retention
A full retention ecosystem built from the ground up. This package goes beyond standard flows and focuses on creating a smarter, more personalized customer journey. It includes strategy, setup, and optimization across email and SMS flows, plus advanced retention layers like product quizzes, loyalty programs, and subscription communication.
Starting from $4000 USD